Refund Policy

At BinkyBery, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our refund and return policy below.

1. Returns

We accept returns within 30 days of delivery for most items.
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of purchase (such as your order confirmation or receipt) is required.

Certain items may be exempt from returns, including:

  • Clearance or final sale items

  • Digital products or downloadable goods

  • Personal care items (for hygiene reasons)

If you are unsure whether your item qualifies for a return, contact us before sending it back.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Rejected refunds will not be returned; however, we’ll explain the reason for the denial.

Please note: Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email address] with your order number and a photo of the issue.

4. Return Shipping

To return your product, please mail it to the address we provide upon approval of your return request.

  • You will be responsible for paying your own shipping costs for returning your item unless it arrived damaged or defective.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company, it may take time before your refund is officially posted.

  3. Then contact your bank. Processing times vary.
    If you’ve done all of this and still haven’t received your refund, please contact us at [your email address].